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Airtel 4G Dongle Review

Below is my letter to the Nodal officer of Airtel Karnataka. I'm posting on my blog in the hope other people avoid signing up for this service.

Hello,

As a long time airtel customer, and a current customer of both DSL (about 1.5k per month) and Mobile (about 3k per month) I am DISGUSTED by the level of customer service I have received trying to pay for yet another airtel service (4G Dongle).

I request that you immediately activate my account, and I request you take action against Regional Communications (particularly Anand who I have been dealing with) and inform me of the result. His number is 9686868683. I would recommend his contract be cancelled. In addition, I request a credit on my account for the immense amount of time I have wasted in this matter (literally 20+ phone calls).

Background:
I purchased a 4G dongle from Purohit computers in BDA Complex HSR Layout Bangalore on Tuesday the 25th of February. I was told it would take 2 days to activate. It has been 12 days and the agent in charge (Anand from Regional Communications) is now hanging up on me and blocking my calls.

I have submitted all documentation required.

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Airtel 3G data pack / plan recharge after you run out

Airtel's 3g payment service is incredibly broken. I am a heavy data user and this happens to me all the time. Here's the scenario:

  1. You buy a data pack (say 2GB for 455 INR)
  2. You use up all 2GB before the end of the month (if you call 12311# it will tell you 0.00 MB remaining).
  3. You SMS 3g to 121 to renew. You select what you want (after the 10th try).
  4. It tells you it will be activated in 4hrs.
  5. A minute later, it tells you you have more than 50MB in your account so you cannot purchase the data pack.

4 calls to customer service who supposedly fix it every time, 3 emails which will be responded to in one day (4 days and no response).

TAKE MY GOD DAMN MONEY AIRTEL! I'm not asking for you to make your service work, or even provide me good service, I'm asking you to TAKE MY MONEY. Can't we find a win-win here?

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