Below is my letter to the Nodal officer of Airtel Karnataka. I'm posting on my blog in the hope other people avoid signing up for this service.
As a long time airtel customer, and a current customer of both DSL (about 1.5k per month) and Mobile (about 3k per month) I am DISGUSTED by the level of customer service I have received trying to pay for yet another airtel service (4G Dongle).
I request that you immediately activate my account, and I request you take action against Regional Communications (particularly Anand who I have been dealing with) and inform me of the result. His number is 9686868683. I would recommend his contract be cancelled. In addition, I request a credit on my account for the immense amount of time I have wasted in this matter (literally 20+ phone calls).
I purchased a 4G dongle from Purohit computers in BDA Complex HSR Layout Bangalore on Tuesday the 25th of February. I was told it would take 2 days to activate. It has been 12 days and the agent in charge (Anand from Regional Communications) is now hanging up on me and blocking my calls.
I have submitted all documentation required. Even though it wasn't told to me upon purchase, I have also had one of Anand's people come to my house to verify my address (Which is pointless, since I gave an Airtel bill as proof of address, but I did it anyway). That was 5 days ago.
Every time I call your call center, I get someone with zero communication skills telling me to contact the vendor and/or agent because my number is not yet registered on the system. I tell them he won't even take my calls and I need some service and then they hang up on me. YES your call center people hang up on premium customers for trying to pay you money for your services! Is that anyway to run a business?
I don't know my 4G number because Anand has given me 2 different numbers and neither seem to have a record in your call center system. The last one he gave me was xxxxxxxxxxx.
I request that you take action on this within 24hrs. Call me on my mobile: xxxxxxxxxx as soon as you have looked into the case.