Cleartrip cancels bookings for no reason

I booked a hotel in Bangalore with the “Pay at Hotel” option on Cleartrip last Sunday for Thursday and Friday.

I got one text message saying that I needed to send them some code to confirm 2 days after I had already done a mobile verification code thingy and it said it was confirmed. I tried to reply, but that failed twice, so I assumed it was fine.

Now, I’m leaving in 48hrs, and this is the mail I get:

Hi Jacob,We tried a lot to get in touch with you whole day on Mon, 9 Jun 2014. Unfortunately, we did not get any response from you.
As a result, as per the Cleartrip [email protected] policy, we had to cancel your booking for 2 nights at ……., Bangalore….
We’re really sorry about this..

Um… isn’t a booking in the book? You tried “A lot to get in touch… whole day?”

This is rediculous. What’s the point of having a booking on the site if you will just cancel it. What if I was away on vacation? You guys suck.

Originally published at on June 10, 2014.

Jacob Singh
CTO in residence at Sequoia Capital. Independent product and Engineering Coach Mediocre guitarist, singer, rock climber, point guard and baker Dedicated dad. American in New Delhi.
New Delhi